Call Center Employee Scheduling Software » eSchedule | your time is our essence
×

Call center employee scheduling software that works.

Calendar Sync

Part-time staff have busy schedules that can make it difficult to keep track of when they work. Supervisors can remain confident as employees can sync their work schedule directly into the third-party calendar apps that they already use (iCal, Google Calendar, Outlook).

Mobile Scheduling App

Both supervisors and agents can access the eSchedule application from their device, anywhere and anytime. The mobile app combined with real-time SMS notifications ensure that your employees are always in reach. Whether it is to pickup a shift another employee just called in sick for, or to submit an upcoming absence request.

Open-shift Scheduling

The availability of your part-time employees is constantly changing. Accommodate this by leaving some shifts “open” and letting them select the schedule they will actually show up for. Further, reduce the stress around absenteeism by instantly releasing the missed shift as open and having it automatically notify all available employees that a shift needs to be covered.

No Staff Training Required

Employing part-time and temporary agents can mean new users are always rotating through the application. eSchedule is easy to learn for supervisors, and even easier for their employees. Upon their first log-in to the app, they are presented with an introductional video and an entire library of other self-directed resources that ensure they know what to do.